Customer Services Account Manager

Salary/Rate – From £16,000 to £17,000 per annum + Opportunity to earn Un-Capped Commission
Location – Worcester
Job Type – Full Time / Permanent
Job Reference – 28423/GL

Our client, a dynamic and rapidly growing organisation based in Worcester, is looking to recruit a pro-active and organised Client Services Account Manager to provide comprehensive support and undertake related works as designated by the Client Services Office Manager. The employee will be providing a client support service to enable the company to build and maintain client relations with new and existing customers.

Key Tasks and Responsibilities

  • The daily management of a client base including booking visits, customer service and dealing with queries.
  • Assist in the development of new leads, strategies and increasing customer satisfaction.
  • Administration duties such as checking / creation of complex documentation.
  • Analysis and reports of client base and core KPI’s.
  • General office administration duties including meet and greet, outbound and incoming calling, filing, spread sheets, data cleansing, emailing and printing documents.
  • Participate, prepare and run meetings, networking/training events.

Staff benefits:

  • Competitive rates of pay
  • Ability to make flexible personal allowances including a holiday buy back scheme
  • 22 days holiday as standard + Banks and Additional holiday for long service
  • Personal and family cash plan healthcare option
  • Company pension
  • Staff bonus scheme
  • Spot prize/thank you scheme
  • Training and development opportunities (minimum of 4 hours per month personal development)
  • Team building
  • Yearly company conference and Christmas Party plus other events throughout the year
  • Annual reviews to assess development and encourage job satisfaction

Mon-Friday 37.5 hours per week.

Basic Salary + Opportunity to earn Un-Capped Commission if desired